ITIL Service (Version 5) Exam
PeopleCert certification exam delivered through PeopleCert online proctoring or approved exam channels, typically using objective or scenario-based questions depending on the credential level.
- Type
- Written
- Delivery
- Online
- Duration
- 90 min
- Questions
- 40
Passing score: 70 Percentage required to pass
Exam sections
Framework Purpose and Key Concepts
The Framework Purpose and Key Concepts section covers service management concepts, value co-creation, operating models, practice interfaces, workflows, measurement, governance, and continual improvement across digital and IT services. For ITIL Service (Version 5), this module connects the official framework language with practical workplace application, including roles, activities, decision points, controls, measures, and the value expected from using the guidance consistently.
Question notes
No separate public percentage weighting is included for this syllabus area in the prepared upload data. PeopleCert exams typically test recognition of official terminology plus application of the guidance to short practical situations, especially where roles, purposes, activities, interfaces, and expected outcomes matter. For Framework Purpose and Key Concepts, expect service management, ITIL practice, value stream, governance, and improvement scenarios, with questions that may blend this objective with neighboring exam areas instead of isolating it as a standalone topic.
Preparation tips
When preparing for Framework Purpose and Key Concepts, study the official syllabus and glossary first, then work through examples that require selecting the correct activity, role, management product, measure, or improvement response for a given situation. Study the purpose of the practice, its activities, inputs, outputs, roles, information flows, success factors, metrics, and links to value streams and other ITIL practices. Balance terminology review with scenario practice so you can move between definitions, examples, and decisions confidently.
Practices, Activities, and Workflows
The Practices, Activities, and Workflows section covers service management concepts, value co-creation, operating models, practice interfaces, workflows, measurement, governance, and continual improvement across digital and IT services. For ITIL Service (Version 5), this module connects the official framework language with practical workplace application, including roles, activities, decision points, controls, measures, and the value expected from using the guidance consistently.
Question notes
No separate public percentage weighting is included for this syllabus area in the prepared upload data. PeopleCert exams typically test recognition of official terminology plus application of the guidance to short practical situations, especially where roles, purposes, activities, interfaces, and expected outcomes matter. For Practices, Activities, and Workflows, expect service management, ITIL practice, value stream, governance, and improvement scenarios, with questions that may blend this objective with neighboring exam areas instead of isolating it as a standalone topic.
Preparation tips
When preparing for Practices, Activities, and Workflows, study the official syllabus and glossary first, then work through examples that require selecting the correct activity, role, management product, measure, or improvement response for a given situation. Study the purpose of the practice, its activities, inputs, outputs, roles, information flows, success factors, metrics, and links to value streams and other ITIL practices. Balance terminology review with scenario practice so you can move between definitions, examples, and decisions confidently.
Governance, Measurement, and Improvement
The Governance, Measurement, and Improvement section covers governance structures, risk ownership, control selection, compliance evidence, policy alignment, audit readiness, and the way assurance activities support defensible management decisions. For ITIL Service (Version 5), this module connects the official framework language with practical workplace application, including roles, activities, decision points, controls, measures, and the value expected from using the guidance consistently.
Question notes
No separate public percentage weighting is included for this syllabus area in the prepared upload data. PeopleCert exams typically test recognition of official terminology plus application of the guidance to short practical situations, especially where roles, purposes, activities, interfaces, and expected outcomes matter. For Governance, Measurement, and Improvement, expect governance, risk, compliance, audit, and assurance scenarios, with questions that may blend this objective with neighboring exam areas instead of isolating it as a standalone topic.
Preparation tips
When preparing for Governance, Measurement, and Improvement, study the official syllabus and glossary first, then work through examples that require selecting the correct activity, role, management product, measure, or improvement response for a given situation. Practice tracing a requirement from policy or regulation through risk assessment, control design, implementation evidence, monitoring, reporting, and management sign-off. Balance terminology review with scenario practice so you can move between definitions, examples, and decisions confidently.